Shipping & Delivery, Refund, Return & Exchange Online & Instore Policy UPDATED
Shipping & Delivery Policy
Please keep in mind shipping times and delivery may be extended due to COVID 19
We use UPS and USPS for domestic shipments. Shipping is FREE if your order is over $100. Items are processed and shipped within 3 business days (Monday -Friday) after order is received and takes 3-7 business days to be delivered depending on your selected shipping preference at Checkout. Processing and Shipping times are ESTIMATES and are not guaranteed, as there may be delays due to COVID 19, holidays, sales/promotions and or bad weather. With Express Shipping your items will have guaranteed delivery. Please keep in mind USPS is a government agency and does not deliver nor operate on national holidays.
DHL, FedEx or a third party shipping courier are used for International shipments only.
The Pre-Order shipment date is when the Pre-Order item is estimated to be shipped out. The Pre-Order date provided is listed in the Items Title and details section of the item. Processing & Shipping times are ESTIMATES and are not guaranteed as there may be delays due to holidays, bad weather, sales/promotions, Covid 19 or a manufacturer delay. Once the Pre-Order item becomes available you will receive updates via email with tracking and shipment details for your Pre-Order.
Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 2-3 business days or sooner for the customer to receive it the tracking number via email.
Express / Rush Shipping
If your order is placed before 12:30pm Eastern Time, and customer selects Express/Rush Shipping at checkout with USPS or UPS, order will be shipped out the same day and received by the customer in 1-2 business days. Orders placed after 12pm Eastern Time will ship out next business day. Some areas do not offer Express Rush Shipping, if this is the case, customer will be notified.
Please note shipping fulfillment can be delayed on holidays and on sale/promotion days due to large number of orders.
D’Glamour City is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service (USPS) directly at 1-800-ASK-USPS (1-800-275-8777) or United Parcel Service (UPS) directly at (1-800-742-5877). Any lost, stolen, or damaged packages must be reported as a claim to USPS or UPS.
Store Credits can be redeemed on the website during checkout by entering the unique code issued to the customer via email. If you have issues using your store credit email customer service at firstname.lastname@example.org we will be happy to assist you.
Refund, Return & Exchange Online & Instore Policy
We appreciate your business and we will start processing your order as soon as possible! Once your order has been shipped you will receive an email confirmation. Please note that we are not responsible for any lost or stolen packages. We offer no refunds (NO EXCEPTIONS). Items can be returned for exchange of the same item ONLY, within 5 days of delivery. If the same item is not available a store credit will be provided. You must first send over an email if there’s any issues with your order within 24 hours of delivery. DO NOT return any packages to us without receiving an Emailed Return Authorization consent from D Glamour City.
Due to the COVID-19 As of 01/01/2021 InStore purchases can no longer be exchanged and No Cash Refunds until further notice.
For Instore purchases ONLY due to hygienic reasons and the safety of our customers there is a strict NO Exchange or Return Policy on specific Items. Items Not eligible for return: white clothing, underwear’s (Bra, panties, nipple pasties and undergarment), swimsuits, accessories (Jewelry, sunglasses, bags), shoes and hats.
INSTORE ONLY: Layaways and custom order deposits are final and non-refundable. Items must be picked up and balance paid in full within 1-2 weeks of initial downpayment.
If custom orders or layaways are not picked up within 1-2 weeks or no communication is made to D’Glamour City to request an extend of hold time, it will be canceled and deposit non-refundable.
We do not provide REFUNDS under no circumstances.
Once an order has began processing it CANNOT be cancelled. We begin processing the order as soon as it it placed to ensure packages are delivered in a timely manner to our customers.
Contact customer service via email at email@example.com for a return authorization before shipping returned item back to D Glamour City Stock Center as we will not be responsible for any unauthorized returned package.
Defective items must be reported within 24 hours of package arrival from an online purchase, if not reported within that time frame we will not issue Return Authorization. If you have received an incorrect or defective item please contact us within 24 hours of receiving your package.
D Glamour City LLC